To request a refund from Mobility Matters , follow these steps;
Mobility Matters belives in providing a high level of customer service, Even when it comes to helping you return a product.
As there is no legal obligation to refund any customer that has changed there mind, We don not offer this service. Howeve we do have a returns policy. For any reason we offer a 14 days money back Service.
Provinding the following criteria is meet.
- Whithin in 14 days
- Still in any original packaging
- Un used
- a 20% restocking and repackaging and inspection charge
- Proof of puchase
For hyginic and cross contamination reasons the following products are exempt from returns.
- Rise and recline chairs
- Adjustable beds
- High back chairs
- Mattrreses and pillows
- Inconttinence products
- All Bathroom and toilet aids
- Clothing aids
- Wheelchair cushions
If you have any problem with any products we have the right to repair this before offering a refund. We will alway execise this right as a first reponse.
we do not offer any of these terms on and sales goods and ex-display. This complies with The consumer rights act of 2015.